Cancellation Policy

Cancellation Policy

Input Hub · Cancellation Policy · v1.0 · Effective 20 October 2026

1 Scope & interpretation

1.1 This Cancellation Policy explains how a customer may withdraw an eligible digital-content Order, request Account closure, stop using Input Hub and understand the resulting effect on purchased Prompts. It applies to the website input-hub.com operated by WILDMINT WORKS LTD, trading as Input Hub.

1.2 We sell one-time downloadable AI Prompt files and bundles. We do not offer recurring subscriptions, automatic renewals or third-party merchant accounts. Accordingly, "cancellation" can describe three different events: a legally effective withdrawal from an Order, voluntary Account closure, or operator termination for a serious breach.

1.3 These events have different consequences. Read this Policy with the Terms & Conditions, Refund Policy, Payment Policy, Digital Product Fulfilment Policy and Privacy Policy. Mandatory statutory consumer protections always take precedence over a contrary contractual term.

2 Nature of the Service & purchases

2.1 An Order purchases a limited licence to the selected Prompt file or bundle, delivered electronically after confirmed payment. The customer does not purchase a monetary account balance, transferable token, investment product or a physical object that can be shipped back.

2.2 Because the store has no subscription model, closing an Account stops future account-based use but does not prevent an already authorised one-time card charge from settling or automatically reverse a licence already properly supplied. A full refund operates separately and can extinguish the refunded licence.

2.3 Accounts may be used to view order history, retrieve files and manage communication preferences. A customer can remain a buyer without agreeing to optional marketing; unsubscribing from a newsletter is not the same as closing an Account or cancelling an Order.

3 Ways a user may cancel / close an account

3.1 To request voluntary Account closure, email info@input-hub.com from the email normally associated with your Account, state that closure is requested and identify any outstanding paid Order requiring attention. We may offer a secure verification step to prevent an unauthorised person from closing the Account.

3.2 To withdraw from an eligible purchase within a statutory cancellation period, send a clear statement identifying the Order and your decision to cancel. The customer need not use a special form. The Refund Policy explains when the right can be lost after properly authorised immediate supply of digital content.

3.3 Newsletter opt-out is available using the unsubscribe link or support email. To stop receiving non-essential promotional messages, you do not need to delete your account or forfeit previously purchased products.

4 Effective time of a user cancellation

4.1 An effective statutory cancellation notice is assessed by the legal rules applying to the Order, including the date the statement was sent. Account closure is normally processed after reasonable verification and review of open delivery, payment-security or fraud issues; we acknowledge a routine request within two Business Days.

4.2 We aim to complete ordinary Account closure within ten Business Days after the identity and scope of the request have been established. More time may be needed where a card dispute or legally required evidence preservation remains open, but we will explain which access functions can be closed immediately.

4.3 Changing marketing preferences generally takes effect for future campaigns promptly, although a message already queued before processing may still arrive. A pending payment authorisation is resolved under the Payment Policy rather than cancelled simply by closing the website tab.

5 Consequences of voluntary closure

5.1 Voluntary closure normally ends access to the customer dashboard, stored favourites, account settings and hosted re-download links. Download files you lawfully purchased and still wish to retain before closure, and keep order receipts for your own records.

5.2 Closing an Account does not itself revoke a valid licence to use a properly paid and lawfully downloaded Prompt, unless the separate licence has ended by refund, lawful termination for material breach or another lawful ground. We do not re-characterise closure as an automatic forfeiture of all previously acquired local-use rights.

5.3 Customer data is not necessarily erased at the exact moment access is closed. We retain financial, support and security records where a legal duty or proportionate legitimate purpose requires it, as described in the Privacy Policy.

6 No automatic refund on cancellation

6.1 A request to close an Account or stop browsing is not automatically a request for reimbursement. A Prompt correctly supplied under a completed one-time Order remains subject to its agreed licence unless a separate cancellation right, fault remedy or discretionary resolution applies.

6.2 UK consumers ordinarily have a 14-day cancellation period for distance digital-content contracts. Where supply starts during that period following valid express prior consent, acknowledgement of loss of cancellation rights and required durable confirmation, the change-of-mind right may end; the Refund Policy gives the full procedure.

6.3 A technical defect, misdescription, non-delivery, duplicate charge or unauthorised transaction is reviewed independently of voluntary closure. Closing an Account cannot be used by us to deny a mandatory remedy or an ordinary cardholder dispute right.

7 Company-initiated suspension / restriction / termination

7.1 We may suspend specific downloads or an Account when credible evidence indicates payment fraud, compromised credentials, unlawful conduct, systematic redistribution of paid files or a serious security risk. We choose measures proportionate to the risk and ordinarily provide notice and an opportunity to respond unless immediate action is necessary.

7.2 If a material breach is capable of remedy, we may give a reasonable period to stop the conduct before ending the related licence. Deliberate file piracy, malware distribution, stolen-card testing or serious abuse may justify immediate technical restriction while evidence is reviewed.

7.3 Termination for breach does not automatically extinguish statutory rights relating to unrelated legitimate Orders. We assess affected entitlements individually, provide a complaint route and handle retained personal data under the Privacy Policy.

8 Effect of fraud / abuse / disputes on cancellation

8.1 When an Account is linked to an open fraud investigation or chargeback, we may preserve limited records and restrict the particular download to prevent further misuse while the processor and issuer examine the transaction. We do not treat a genuine customer complaint or valid chargeback as fraud without supporting evidence.

8.2 Where an issuer reverses a charge or a full merchant refund is given, the associated licence and download entitlement may be withdrawn to the extent permitted by law. Attempts to continue distributing a refunded file can be investigated under the Acceptable Use Policy.

8.3 If a dispute concerns only one Prompt, other properly paid files should not ordinarily be revoked solely because of the disputed Order. We will consider the evidence and provide a review route before applying broader restrictions.

9 Treatment of digital entitlements

9.1 A download entitlement grants access to a particular digital file; it is not cash, e-money, stored value or a transferable token. It cannot be cashed out, resold as an account credit or moved to another user except where a specific licence or mandatory law provides otherwise.

9.2 On a full refund, the entitlement to the refunded Product is cancelled and associated download links may be revoked. The customer must cease using copies covered by the refunded licence, except to the extent a statutory right or express settlement preserves a particular use. A partial price reduction may leave the remaining licence intact.

9.3 On ordinary Account closure, hosted re-download access and any unused promotional download privilege generally end. A properly paid file already delivered for local use remains subject to its original licence, not automatic cash redemption or destruction. Any fraud-based termination is governed by the proportionality provisions above.

Cancellation outcome matrix

10 Guest access / dormant / inactivity

10.1 Some Orders may be completed or accessed through an order-specific link rather than continuous signed-in activity. A guest purchaser can request help using the order email and reference. Verification of the original purchaser is required before changing access details or disclosing private records.

10.2 An inactive Account may be restricted or closed for security and data minimisation after reasonable notice, subject to the need to retain the customer's lawful purchase and accounting records. Dormancy does not create subscription charges or a forfeiture of already delivered digital products.

10.3 If a link expires before the customer has had a reasonable opportunity to retrieve a promised file, contact support. We will review payment and fulfilment evidence and restore delivery or offer the appropriate legal remedy.

11 Deletion of personal data vs closure of access

11.1 Account closure and personal-data erasure are separate requests. We can end access while retaining order, tax, dispute or security records for a lawful period; we may also erase certain profile details while keeping transaction evidence where a legal obligation or overriding lawful basis applies.

11.2 To exercise data-protection rights, email info@input-hub.com with "Privacy Request" and identify the relevant right. The Privacy Policy explains access, correction, erasure, restriction, portability, objection and complaint to the Information Commissioner's Office.

11.3 We will not promise instantaneous permanent deletion of every backup, card-network record or legally required document. We apply retention and secure erasure schedules, seek proportionate identity verification and explain any lawful exception where required.

12 Service retirement / major changes / sunset

12.1 We may withdraw obsolete catalogue items, move hosting systems or retire a non-essential website feature. We take reasonable steps to preserve outstanding paid download obligations and to notify customers of material access changes affecting previously purchased content.

12.2 Where a purchased product has not been supplied or becomes non-conforming because of our action, customers retain the statutory remedies appropriate to the circumstances. We do not rely on general maintenance language to deny a refund that consumer law requires.

12.3 If permanent Account functions are retired, we will consider a practical period for customers to retrieve lawful purchases and will preserve a support route for unresolved orders. A third-party AI provider's independent service retirement is not the same as Input Hub terminating a Digital Product licence.

13 Cooling-off & mandatory consumer rights

13.1 For eligible UK distance transactions involving digital content not supplied on a tangible medium, the normal cancellation period is 14 days after the day of conclusion of the contract. The right may be lost when supply begins with the legally required express prior consent, acknowledgement of loss and durable confirmation.

13.2 If that procedure was not satisfied, access to a digital file alone does not automatically remove the consumer's statutory cancellation rights. Quality-based remedies for defective, misdescribed or undelivered digital content are separate and remain available where law provides.

13.3 Rights that applicable law makes mandatory for consumers in another country also remain effective. Nothing in this Policy creates an exclusive forum or claim process that displaces such rights, and no fee is charged for making an ordinary statutory cancellation request.

14 Reopening / restoration / new accounts

14.1 After ordinary voluntary closure, a customer may request reopening where the security and technical circumstances permit it. Restoration of old download links is not guaranteed where access controls or retention periods have expired; support may verify earlier Orders and available entitlement evidence.

14.2 A new Account does not reinstate a licence that ended because the Product was refunded or because of a proven serious breach. We may reject repeated account creation intended to evade a proportionate fraud or piracy restriction.

14.3 Customers with a genuine accessibility need, mistaken closure or account-email change should contact support rather than purchasing the same file again immediately. We will seek a sensible resolution consistent with payment evidence and consumer rights.

15 Communications & support

15.1 Email cancellation, Account closure or restoration requests to info@input-hub.com. Include the Account email and relevant Order identifiers. Standard customer-support hours are Monday to Friday, 9:00 a.m. to 6:00 p.m. UK time, excluding public holidays in England.

15.2 We acknowledge routine closure or cancellation enquiries within two Business Days and aim for a normal resolution or substantive update within ten Business Days. Statutory reimbursement deadlines in the Refund Policy are not extended by these general service standards.

15.3 If we decline an access-restoration request or retain particular records after closure, we will explain the principal reason and available review route. You may exercise lawful remedies through a card issuer, privacy regulator or competent court independently.

16 Changes

16.1 We may update this Cancellation Policy for future Orders or Account interactions with a new version and effective date. We do not apply an update retroactively to deprive customers of rights accrued under earlier contracts or mandatory consumer law.

16.2 If a change materially alters the way existing Accounts can be closed or previously purchased files retrieved, we will provide reasonable notice where practicable and a proportionate opportunity to act before the new process takes effect.

16.3 The current published edition governs new transactions; the specific pre-purchase information and durable order confirmation remain relevant to the customer's earlier Order.

17 Governing law & contact

17.1 This Policy is governed by the law of England and Wales, subject to mandatory protections for consumers elsewhere. Disputes may be taken to the courts competent under applicable law; customers need not surrender a legally protected local forum.

17.2 The seller is WILDMINT WORKS LTD, Company No. 17012774, registered office Dept 7136, 43 Owston Road, Carcroft, Doncaster, United Kingdom, DN6 8DA. Website: https://input-hub.com; support and complaints: info@input-hub.com.

17.3 Our aim is to provide a clear, evidence-led route for Account closure and eligible Order cancellation without creating hidden automatic fees, an unjustified forfeiture of paid content, or an obstacle to a statutory remedy.

18 Minors & authority for closure

18.1 Accounts and purchases are intended for adults aged at least 18. A cancellation or closure request must come from the Account holder or a person lawfully entitled to act for that holder; we may check authority proportionately before releasing account records or disabling access.

18.2 A parent, guardian or cardholder concerned about an unauthorised minor's purchase should contact support and the card issuer. We will assess applicable capacity and consumer laws and preserve any legally available refund or security remedy.

Practical Outcomes Matrix

Scenario A — Voluntary closure after successful download: Account access ends after processing; the existing paid local-use licence continues under its terms. No automatic refund is triggered, but mandatory remedies remain available.

Scenario B — A valid statutory cancellation before loss of the right: The Order is cancelled by the customer's timely clear statement; the customer receives reimbursement within the applicable deadline and the associated licence does not continue.

Scenario C — Full refund for a damaged file: The affected Order is reimbursed and its entitlement is withdrawn. The customer should cease using the refunded file, without losing unrelated lawfully acquired products.

Scenario D — Account compromise or proven serious piracy: Access may be restricted proportionately pending investigation. Evidence is reviewed and the customer may challenge an error; legal rights concerning unaffected Orders remain protected.

Scenario E — Dormant Account: We may notify the customer about access changes and preserve necessary records. A lawfully downloaded file remains governed by its licence; there is no renewal billing or cash-out of entitlements.

Input Hub · Cancellation Policy · v1.0 · Effective 20 October 2026 · Published on the website; subject to update; the current published version governs.