Digital Product Fulfilment Policy

Digital Product Fulfilment Policy

Input Hub · Digital Product Fulfilment Policy · v1.0 · Effective 20 October 2026

1 Scope & relationship with other policies

1.1 This Digital Product Fulfilment Policy describes how Input Hub makes paid AI Prompt files, prompt packs and other downloadable Digital Products available to customers through input-hub.com. The seller and delivery obligor is WILDMINT WORKS LTD, Company No. 17012774, trading as Input Hub.

1.2 It applies to one-time purchases, including Orders placed using a registered Account or an order-specific electronic link. The Terms & Conditions explain the licence, the Payment Policy governs card authorisation, and the Refund Policy and Cancellation Policy explain remedies and post-sale access.

1.3 We do not ship physical parcels, issue stored monetary value, facilitate customer cash-out or operate a third-party vendor marketplace. Delivery of a paid Prompt is a contractual supply of digital content rather than the transfer of money or performance by a courier.

2 What "digital product" & "fulfilment" mean

2.1 A "Digital Product" is the downloadable prompt text, file, bundle or companion instructions described on the relevant Product page. The relevant file format, number of components, intended model compatibility and licence conditions are part of the pre-purchase description against which successful fulfilment is assessed.

2.2 "Fulfilment" is the process of connecting a correctly paid Order to the corresponding file or functioning secure download link. It includes entitlement assignment, generation or availability of a link, notification to the customer and, where necessary, correcting a technical access failure.

2.3 Fulfilment is not guaranteed performance of a third-party AI model. A customer may need a separate account or payment arrangement with the model provider, which is outside the Input Hub Order unless expressly included in the Product Description.

3 General fulfilment model

3.1 After the issuer and payment gateway approve and confirm the payment, the website ordinarily makes the purchased file available through an Account downloads area, order completion screen or email-linked access page. A successful Order should correspond to a specific Digital Product rather than an unspecified right to future catalogue access.

3.2 The customer should provide an accurate email address and maintain appropriate browser settings so receipts and download links can be received. Where registration is used, the correct Account must be signed in to access the entitlement. The website may verify the session before allowing file retrieval.

3.3 We store order and entitlement events to help resolve access problems. These logs may record timestamps, transaction status, file identifiers, download attempts and security anomalies, subject to the Privacy Policy and the principle of data minimisation.

4 When fulfilment is complete

4.1 Fulfilment is complete when the purchased file or functional access link matching the Product Description has been made available to the purchaser through the agreed electronic method, with a practical opportunity to retrieve it. A payment approval, marketing email or generic confirmation screen is not by itself sufficient if the paid content cannot be accessed.

4.2 Where an Order contains more than one file, all purchased components must be made available, or the customer must be clearly informed of a lawful agreed partial-supply arrangement. We assess each reported omission by the content actually included in the confirmed Order.

4.3 The date and time of availability may be evidenced by the order status, entitlement records, email dispatch and secure download-link activity. That evidence can help show delivery during a payment dispute but does not conclusively disprove a genuine file defect or connectivity problem.

5 Typical timeframes

5.1 Standard ready-to-use Prompt files are ordinarily made accessible immediately after confirmed payment and completion of routine automated security checks. The customer should receive an order reference and download instructions in the same electronic customer journey.

5.2 If payment has settled but no working download appears after one hour, the customer should contact info@input-hub.com and provide the order reference and error details. We aim to acknowledge ordinary requests within two Business Days and to restore routine access or explain the next step within one Business Day once the issue is identified.

5.3 More complex fraud reviews, network incidents or corrupt-file investigations may take longer. We will communicate the status and any meaningful alternative, and will not use an estimated service target to restrict statutory remedies for late or failed digital-content delivery.

6 Preconditions for delivery

6.1 A successful delivery requires a valid Order, successful relevant payment approval, a usable destination email or Account, and satisfaction of reasonable fraud and security controls. The customer must not attempt to bypass checkout, share stolen credentials or obtain a product without authorisation.

6.2 Some files require software capable of reading the stated format; some Prompts are intended for a particular external AI model or version. Such compatibility details should be reviewed before purchase. Buying a Prompt does not automatically entitle a customer to a third-party premium model account.

6.3 Where a paid Order is held for proportionate risk review, we retain the payment and order record and seek an appropriate resolution. We will not describe fulfilment as complete until the agreed digital content is genuinely accessible or a lawful alternative outcome has been arranged.

7 No physical shipping / no stored value

7.1 All ordinary catalogue products are supplied electronically. No postage fee, parcel tracking number, physical return label or delivery courier forms part of the usual Order. A physical address is not required for shipping, although a billing country or other information may be needed to calculate taxes or meet lawful payment obligations.

7.2 A paid download or promotional access entitlement is not cash, electronic money, stored value, cryptocurrency, a security or a transferable wallet balance. The customer cannot withdraw it, sell it through a platform cash-out service or demand redemption for an equivalent amount in money.

7.3 These rules do not exclude a refund legally due because a Digital Product was not supplied, did not conform to its description or was charged in error. Such payments are returned through the refund process rather than described as wallet redemption.

8 Delayed, pending or failed fulfilment

8.1 A pending state can arise when the card issuer has authorised an amount but the processor has not reported final capture, authentication has failed or the checkout has interrupted. We investigate transaction status before releasing an entitlement or asking for a second payment.

8.2 A failed delivery may arise from a broken file link, server error, wrong email address, security restriction or missing file component. We compare the Order record with the delivery mechanism, correct the failure when practicable and advise the customer how to retrieve the Product.

8.3 If the agreed content cannot be supplied within the legally appropriate period, the customer may obtain the remedies stated in the Refund Policy and statutory consumer law. We do not insist that a purchaser accept indefinite technical troubleshooting for a product that was never provided.

Fulfilment scenario matrix

9 User-side display / sync / access issues

9.1 A browser's download-blocking settings, expired session, spam filtering or unsupported file reader can prevent the customer from seeing a Product that has been made available. Before reporting non-delivery, check the order email, Account downloads page and ordinary browser settings without disclosing access credentials.

9.2 If a downloaded file appears corrupted, preserve the original and the error message. Do not replace it with an altered copy when asking us to reproduce the problem. We may supply a verified replacement or another reasonable means of delivering conforming content.

9.3 Third-party AI tools can alter supported prompt syntax or refuse an instruction. We investigate any claim that a Prompt was materially misdescribed or incompatible at sale, but cannot control an external provider's later pricing, moderation or product-development decisions.

10 Manual review & risk controls

10.1 We may use proportionate manual checks if payment signals suggest a stolen card, abnormal purchasing velocity, account compromise or repeated download abuse. Review may delay the release of a specific entitlement; we seek to avoid unnecessary disruption to unrelated legitimate purchases.

10.2 Where an Order is paused, support can request limited information needed to verify the transaction or customer. We will not ask the customer to email a full card number, security code or password; any enhanced verification will be explained through a safe channel.

10.3 A legitimate issuer dispute or customer complaint is not itself evidence of fraud. Controls should be based on a documented risk and allow a reasonable opportunity to correct mistaken account or payment signals.

11 Evidence & fulfilment records

11.1 For a completed transaction, we may retain the Order identifier, paid amount, currency, payment status, selected Product, link creation time, entitlement status, successful availability event, download attempts and relevant customer correspondence. Records help us investigate delivery and present truthful evidence to an acquirer or card issuer.

11.2 Technical records do not prove every file met legal quality requirements. Where a customer describes a content defect, mismatch or incomplete bundle, we review the Product Description and actual file independently of the mere existence of a successful download log.

11.3 Personal data in fulfilment records is subject to the Privacy Policy. Access is limited to authorised staff and service providers according to purpose, and legally required accounting or dispute evidence may be retained after Account closure.

12 Incorrect account / duplicate / user-error scenarios

12.1 If the Product was associated with the wrong customer Account or checkout email due to a correctable mistake, we seek to verify the purchaser and reassign or reissue the entitlement without exposing another person's data. Where security or fraud concerns prevent immediate reassignment, we explain the next safe step.

12.2 If a user clicked Pay twice and two separate charges settled, we investigate the records under the Payment Policy and normally refund a verified unintended duplicate. If only a temporary issuer hold exists, we explain the distinction between authorisation and capture.

12.3 If a user purchased an incompatible Prompt because the Product Description was clear, a general change of preference does not automatically guarantee reimbursement after lawful loss of the cancellation right. If the description was materially inaccurate, the customer retains mandatory remedies.

13 Relationship to refunds / cancellations / chargebacks

13.1 A genuine delivery failure can justify restoration, replacement, price reduction or refund according to the Refund Policy and consumer law. We ordinarily acknowledge refund requests within two Business Days and aim for a standard decision within ten Business Days, without extending any statutory reimbursement deadline.

13.2 Account cancellation usually ends hosted access to future re-downloads but does not automatically undo a properly paid and lawfully downloaded licence. Where a full refund is issued, the corresponding entitlement and licence are reversed to the extent the law permits.

13.3 If a card dispute is opened, we cooperate with issuer and processor evidence requests and preserve truthful fulfilment records. Asking support first can help resolve errors quickly but is not required before a customer exercises statutory or card-scheme rights.

14 Support process

14.1 Contact info@input-hub.com for missing files, broken links, wrong-product delivery or corrupted downloads. Include the Order reference, amount, currency, date, purchaser email and a screenshot of any relevant error; do not send passwords or full payment credentials.

14.2 Our support hours are Monday to Friday, 9:00 a.m. to 6:00 p.m. UK time. We aim to acknowledge standard enquiries within two Business Days and explain an ordinary delivery result or further investigation within ten Business Days, while prioritising straightforward access restoration where possible.

14.3 Where a complaint persists, you may request another review and use your card issuer or other statutory consumer channel. We will not require customers to abandon a genuine external claim as the price of obtaining reasonable technical assistance.

15 Service changes / maintenance / force majeure

15.1 We may perform maintenance, patch security issues, migrate file storage or temporarily restrict downloads where a serious technical incident occurs. We seek to maintain reasonable continuity and accurate order evidence, rather than representing that every page will remain available without interruption.

15.2 Events outside reasonable control may delay access, but such events do not excuse us from obligations that applicable consumer law makes non-excludable. We assess whether an alternative delivery route, remedy or refund is legally required in the particular circumstances.

16 Children / age / authorised purchases

16.1 Input Hub is intended for buyers aged at least 18 who have legal capacity and authority to pay. Parents or guardians who become aware of an unauthorised minor's purchase should contact the card issuer and our support team promptly.

16.2 We may check authority in a proportionate manner and secure an affected Account to prevent further misuse. The remedy depends on the applicable law, transaction evidence and whether the cardholder authorised the purchase.

16.3 We do not direct downloads to children or use delivery records to enable inappropriate profiling. Personal data arising from account and fulfilment activity is governed by the Privacy Policy.

17 Updates

17.1 This Fulfilment Policy may be revised for future Orders to reflect changed technology, catalogue structure, accessibility requirements or law. Each version bears an effective date. Material changes affecting existing undelivered Orders will be communicated where required.

17.2 We do not retroactively alter a concluded Order to substitute an inferior file, unsupported format or new fee without a lawful basis. Statutory quality and supply obligations remain in force despite updates to the operational workflow.

18 Contact

18.1 The operator is WILDMINT WORKS LTD, Company No. 17012774, registered at Dept 7136, 43 Owston Road, Carcroft, Doncaster, United Kingdom, DN6 8DA. Website: https://input-hub.com. Customer support: info@input-hub.com.

18.2 This Policy is governed by the law of England and Wales, with non-excludable rights of consumers resident in other jurisdictions preserved. No term deprives a customer of a statutory remedy for non-supply or non-conforming digital content.

18.3 Our complaint procedure is available without a physical return shipment, special app download or additional administration charge. Include an order number to help us identify and resolve the relevant entitlement efficiently.

What users should do before reporting non-delivery

1. Check your order-confirmation email, including spam or junk folders, and verify that the correct email address was used at checkout.

2. Sign in to the Account associated with the Order if applicable; inspect the downloads or order-history section and check whether the file link has been made available.

3. Confirm that the card charge is captured rather than a pending authorisation hold. If the Order still shows as unpaid, do not submit another payment without checking its status.

4. If a link fails, try a current browser, allow ordinary downloads and retain the exact error message. If a file downloads but will not open, note the stated file type and software used to open it.

5. If a paid Order has no working file after one hour, email info@input-hub.com with the reference, date, charged currency, product name and error details. We will verify payment, entitlement and file availability.

6. If access cannot be restored or the supplied content does not conform to its description, ask about the remedy under the Refund Policy. You do not lose a statutory right merely because you first tried technical troubleshooting.

Input Hub · Digital Product Fulfilment Policy · v1.0 · Effective 20 October 2026 · Published on the website; subject to update; the current published version governs.