Refund Policy

Refund Policy

Input Hub · Refund Policy · v1.0 · Effective 20 October 2026

1 Introduction & scope

1.1 This Refund Policy applies to one-time purchases of ready-to-use AI prompt files, bundles and related downloadable digital content sold by Input Hub at input-hub.com. It explains the circumstances in which you may cancel, receive a replacement, seek a price adjustment or obtain a payment refund. It applies to customers whether they use an Account or an order-confirmation link.

1.2 A refund is not the same as voluntary Account closure. This Policy should be read with the Terms & Conditions, Payment Policy, Cancellation Policy and Digital Product Fulfilment Policy. If a consumer has a mandatory legal remedy more favourable than a contractual policy term, the mandatory remedy applies.

2 Company details & contact

2.1 The seller is WILDMINT WORKS LTD, Company No. 17012774, trading as Input Hub. Registered office: Dept 7136, 43 Owston Road, Carcroft, Doncaster, United Kingdom, DN6 8DA. Submit a request to info@input-hub.com and include "Refund Request" and your order reference.

2.2 Support normally operates Monday to Friday, 9:00 a.m. to 6:00 p.m. UK time. You may request a refund or exercise a cancellation right by a clear email statement; we do not make a special website form, a phone call or a particular heading an absolute prerequisite where the law accepts another clear communication.

3 General position on digital-content refunds

3.1 Because a Digital Product can be accessed immediately and duplicated without physical return, a validly supplied file is ordinarily not refundable solely because the customer changes preference after lawful commencement of supply and the relevant statutory cancellation right has properly been lost. This commercial position does not exclude legal remedies.

3.2 UK distance consumers normally have 14 days from the day the digital-content contract is entered into to cancel without giving a reason. That right may be lost once supply begins during the period only where the consumer has given express prior consent, acknowledged the loss of the right and received the required confirmation on a durable medium.

3.3 If the necessary consent, acknowledgement or confirmation was absent, we will assess the statutory cancellation position without treating download access as an automatic waiver. Defective, misdescribed, undelivered, duplicate-billed and unauthorised transactions are assessed independently of a mere change-of-mind request.

4 Transactions that may qualify

4.1 A purchase may qualify where the file was not made available, the download link fails despite reasonable troubleshooting, the file is corrupt, the content materially differs from the Product Description or it does not comply with mandatory digital-content quality requirements. The appropriate remedy may be a functioning replacement, repair, price reduction or refund.

4.2 Duplicate capture of the same Order, an incorrect amount, an error in billed currency, an unauthorised purchase, a cancellation validly exercised under consumer law, or a demonstrable account-to-order allocation failure may also justify reimbursement. We may seek limited evidence to distinguish a card authorisation hold from a settled charge.

5 Transactions normally not eligible

5.1 A properly delivered and accurately described Prompt is not automatically refundable merely because a third-party AI system produces an unexpected response, changes its model, introduces charges, moderates the prompt, or fails to generate the customer's preferred commercial result. The customer remains responsible for testing outputs before publication or reliance.

5.2 No automatic refund is due merely because a customer has downloaded and copied a file, changed their intended project, failed to meet a clearly stated compatibility prerequisite or voluntarily closed an Account after valid delivery and lawful loss of the cancellation right. Each exception remains subject to product accuracy, fairness and non-excludable rights.

6 Timing of requests

6.1 If you wish to exercise a statutory change-of-mind cancellation right, tell us within the applicable 14-day cancellation period, measured from conclusion of the digital-content contract, unless a legally valid exception has already ended that right. A timely message can be a clear statement of your decision and need not use a prescribed form.

6.2 For access failures, damaged files, incorrect charges or suspected fraud, contact us promptly so evidence can be preserved and the issue resolved. We recommend reporting simple download issues within 30 days of the Order, but that service recommendation does not impose a shortened deadline on a statutory right or card-scheme claim.

7 Information we may request

7.1 Include the order number, date, payment amount and currency, the email used at checkout, the affected Product and a short description of the problem. A screenshot of a download error, file corruption message or relevant product-description discrepancy can assist a technical investigation.

7.2 Do not send a complete card number, card security code, password or unredacted identity document through ordinary email. If additional identity verification is justified by a suspicious transaction, we will explain the reason and provide a suitable secure channel or processor-led procedure.

8 Investigation process & service standards

8.1 We aim to acknowledge a complete ordinary request within two Business Days. Our initial review compares the Order, product listing, payment status, relevant technical logs and fulfilment records. We aim to communicate a reasoned decision or substantive update within ten Business Days.

8.2 Some payment disputes require bank confirmation, security analysis or vendor information beyond our immediate control. If the review needs more time, we will explain what remains open and when we expect to respond. Delay does not suspend any shorter legal reimbursement deadline.

8.3 When a statutory reimbursement becomes due, we will initiate it without undue delay and no later than the applicable legal deadline, ordinarily within 14 days after receipt of a valid cancellation notice. Routine approved non-statutory refunds are generally initiated within five Business Days of approval.

Refund handling stages

9 Types of outcome

9.1 Depending on the legal right and circumstances, the result may be a repaired download link, replacement file of the same specification, access restoration, proportionate price reduction, partial reimbursement or full refund. We will explain the choice and, where relevant, why an alternative remedy is legally appropriate.

9.2 A price adjustment does not require you to return a physical item. Where a full refund is made, the licence to use the refunded Prompt ends, corresponding hosted access is disabled and further use of retained copies must cease, subject to mandatory law and rights expressly preserved in the resolution.

10 Delivery failure & technical defect

10.1 A paid Order is not properly fulfilled merely because a payment was captured. The correct file or functional access link must be made available through the agreed channel. Where a product cannot be accessed, we will inspect entitlement status, technical errors and link expiry, and offer timely access restoration or a conforming replacement where appropriate.

10.2 When content is defective or materially different from the description, we will consider the remedies provided by the Consumer Rights Act 2015 and other mandatory law. We will not require a consumer to accept unlimited failed repair attempts or incur unreasonable inconvenience before an available statutory price reduction or refund is considered.

10.3 If a problem originates solely in a separate AI provider after accurate delivery, we will still check whether the product description materially misrepresented compatibility at the time of sale. Customers should retain the original file and avoid altering it before reporting a reproducible defect.

11 Duplicate, incorrect or misapplied charges

11.1 A card authorisation that has not settled may fall away automatically without a merchant refund. If two settled charges exist for one intended purchase, we investigate both payment references and normally reverse the unintended duplicate to the original payment method.

11.2 If an Order was assigned to the wrong Account or an amount differs from the authorised checkout total, we assess whether correction, reallocation or reimbursement is appropriate. We will not require the customer to pay again while a plausible duplicate-charge investigation is in progress.

12 Unauthorised transactions & fraud

12.1 If you do not recognise a transaction, contact the card issuer promptly to secure your card and report the incident to info@input-hub.com with the transaction date, amount, currency and any order reference. We will review available merchant records and cooperate with lawful processor investigations.

12.2 We may temporarily restrict access to affected downloads when credible evidence indicates a stolen card, compromised Account or fraudulent purchase. We do not classify a cardholder's legitimate report of unauthorised activity as misconduct merely because a dispute has been raised.

12.3 We may ask the authorised Account holder to verify control of the email address before releasing private order data. We will not disclose another customer's account records simply because a caller can identify a card transaction amount.

13 Relationship with chargebacks & disputes

13.1 You may ask your issuer about a card-scheme chargeback or other payment protection. Our support route often resolves access errors more quickly, so we invite you to contact us first where practical, but doing so is not a mandatory condition of any statutory or card-scheme right.

13.2 When a chargeback is opened, the issuer, acquirer and card scheme control the formal procedural timetable. We may provide order confirmation, licence consent records, checkout currency, download-fulfilment logs, customer correspondence and prior refund details. We will not demand that you cancel a legitimate dispute before investigating the underlying issue.

13.3 A simultaneous merchant refund and live chargeback can lead to duplicate credits or reconciliations. Tell us if an issuer has already credited or reversed the transaction; we will coordinate with the payment provider to avoid double payment while respecting cardholder rights.

14 Effect of a refund on digital entitlements & accounts

14.1 A full refund reverses the right to use the refunded Digital Product to the extent permitted by law. We may revoke the download link and access entitlement, remove the item from the customer's downloadable catalogue and ask the customer to cease use of retained copies covered by the refunded licence.

14.2 A partial refund or price reduction may leave the licence in place unless the resolution says otherwise. We will explain the treatment in the final decision. A customer does not acquire a transferable cash balance or redeemable credit by receiving a refund.

14.3 Ordinary Account closure does not itself reverse a prior purchase or create a refund; treatment of account access is set out in the Cancellation Policy. If access is suspended because of suspected fraud, we will consider any legitimate purchase separately rather than confiscating unrelated rights indiscriminately.

15 Taxes, fees, currency & processing

15.1 The approved refund is normally initiated in the currency charged and returned to the original payment method. Where a lawful exception requires another route because the original instrument is unavailable, we will explain the method and verify ownership appropriately.

15.2 The refund covers the relevant purchase price and taxes as required by law. Any exchange difference or card issuer conversion fee is generally determined by the bank or payment network and may differ from the original charge. We do not impose a handling penalty on valid statutory refunds.

15.3 We initiate an authorised refund without undue delay; posting to the card statement commonly takes approximately five to ten Business Days after initiation but can vary by institution. That external posting period is not a substitute for the merchant's own legal initiation deadline.

16 Cancellation & statutory rights

16.1 A customer can request voluntary Account closure at any time. This stops future account services but does not automatically cancel properly completed one-time purchases. The Cancellation Policy describes closure, re-download access and preserved licences.

16.2 Statutory 14-day cancellation for eligible distance contracts and quality-based digital-content remedies operate regardless of our usual post-delivery final-sale position. A loss of the statutory change-of-mind right requires the applicable express consent, acknowledgement and durable confirmation; an unmarked checkbox or a general Terms hyperlink alone is insufficient.

16.3 Any mandatory local consumer protections applying to customers outside England and Wales remain available despite the general governing-law provision. We will not require a consumer to waive a right in exchange for basic technical support.

17 Abuse & repetitive claims

17.1 We may detect materially inconsistent narratives, multiple claims for the same settled charge or attempts to distribute refunded digital files. We review each case using evidence and give the customer an opportunity to clarify legitimate confusion, such as a card hold being mistaken for a duplicate payment.

17.2 Deliberate refund fraud, payment credential abuse or commercial piracy may justify proportionate restrictions under the Acceptable Use Policy and lawful reporting or recovery action. A reasonable exercise of consumer rights, a disputed compatibility issue or an issuer chargeback is not itself proof of fraud.

18 Changes

18.1 We may update this Policy for future purchases to reflect legal or operational changes, with a new version and effective date. Completed Orders remain subject to the applicable pre-purchase information and mandatory law; no revision retroactively removes an accrued refund right.

18.2 Material changes will be published prominently and notified when they affect existing Account relationships. We may improve complaint routing or shorten ordinary service targets without changing a customer's statutory rights.

19 Contact & escalation

19.1 Email info@input-hub.com for initial support or escalation, including the Order number, amount, currency, purchase date and the outcome sought. Standard support hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. UK time. Address written correspondence to WILDMINT WORKS LTD at the registered office stated above.

19.2 If our answer does not resolve the matter, you may request a secondary review with additional evidence. You are free to contact your card issuer or an appropriate statutory consumer-protection body at any time; the complaint process does not compel private arbitration.

19.3 We keep a written outcome record showing the requested remedy, evidence reviewed, decision, refund reference where applicable and any further steps. This helps ensure that comparable cases are handled consistently without denying consideration to individual facts.

20 Children & authority to purchase

20.1 Input Hub is intended for customers aged 18 or older with legal capacity and authority to use their payment method. Parents or guardians who discover an unauthorised purchase by a minor should contact the card issuer and info@input-hub.com promptly with a safe transaction reference.

20.2 We assess capacity, authorisation, payment evidence and statutory protections individually. We may restrict a compromised Account or link while the facts are reviewed, without collecting unnecessary personal data or denying a lawful cardholder remedy.

21 Governing law & consumer protections

21.1 This Policy is governed by the law of England and Wales, but no term removes mandatory consumer protections or court rights that applicable law provides to a customer resident elsewhere. The right to dispute a card charge through an issuer remains separate from our internal support process.

21.2 If a clause is ineffective under mandatory law, the remaining provisions operate only to the extent they produce a lawful and fair result. We do not impose a private arbitration prerequisite or penalty for requesting a statutory reimbursement.

Operational Review Flow

Step 1 — Identify the Order. Send the reference, date, charged currency, affected Digital Product and nature of the problem to info@input-hub.com; keep payment credentials secure.

Step 2 — Acknowledgement. Our team normally acknowledges a standard request within two Business Days and checks whether payment was captured, whether a file was delivered and whether a statutory cancellation notice has been given.

Step 3 — Evidence. For a technical issue, we may request an error screenshot, download timestamp or the original file name. For an incorrect card charge, a masked transaction reference or bank posting date may be requested.

Step 4 — Resolution. We aim to decide ordinary reviews within ten Business Days, offering access restoration, replacement, price reduction or reimbursement according to contract and law. We explain any additional investigation.

Step 5 — Funds and licence. A lawful refund is initiated without undue delay, no later than any statutory deadline. Ordinary approved non-statutory refunds are normally initiated within five Business Days. A full refund ends the corresponding licence.

Step 6 — Escalation. If unresolved, request a review or use your card issuer's dispute process. Provide the issuer with the order record and communications; card-scheme rights remain available independent of this flow.

Input Hub · Refund Policy · v1.0 · Effective 20 October 2026 · Published on the website; subject to update; the current published version governs.